Privacy Policy and Cookies
Data controller and general presentation of the Policy
Data controller: Rockup Ltd, a limited liability company incorporated in the Republic of Cyprus, with a registered address at 78 Spyrou Kyprianou, Magnum House, 3rd Floor, 3076 Limassol, Cyprus and incorporation number HE 472757, owner of the app Rockup Messenger (the “app”) and the website https://www.rockup.com/ (the “website”) (hereinafter "Rockup" or "we"). Rockup, through its app and website, collects and processes certain personal data relating to its users ("you" or the "user"). Personal data is any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more specific elements such as his or her physical, economic, cultural, or social identity (the "personal data"). In accordance with the General Regulation of the European Parliament and of the Council on Data Protection No. 2016/679 of 27 April 2016 and the Protection of Natural Persons with regard to the Processing of Personal Data and the Free Movement of such Data Law of 2018 (125(I)/2018) (the "GDPR") in their current version, the purpose of this privacy policy (the "Policy") is to inform you about the data we collect about you, the processing we carry out and its purpose, the periods of retention of your data, the recipients of your data as well as the rights you have. The Policy completes the contractual conditions which govern the Website and app and which you accept by using the website and app (as well as the other conditions which you accept for specific services or according to your status, hereafter jointly the "Terms").
Modification of the Policy
The Policy can be modified at any time. The current version is the one available on the website and app. In the event of a significant change to the Policy, we will inform you within a reasonable period of time (by email or by banner ("push") on the app). Rockup may ask you at any time and by any means that can be recorded to confirm that you have read and understood the Policy.
Personal data collected
We collect your data mainly from you directly, but also from third parties who want you to benefit from our services, advertising partners, and social networks, depending on the authorizations you provide them directly.
Collection of Data
Below is a list of all the data that we may collect and process about you, depending on your use of the website and app, and the authorizations You provide.
Information related to your identity and the creation of your account: full name; phone number; age; profile picture; information you choose to provide in your biography.
Information about your device, account, and activity: IP address; session information; cookies and trackers; consent and refusal, date and time of consent; user profile; language; preferences; browser used by your device; content and URLs you connect to; date and time of your connections.
Information about your interactions with the website and app and other users: name of the user you are communicating with; messages; date and time of messages; photos shared; other data indicated in messages; reviews; rating; date and time of review; response to review.
Information relating to the management of the messages you write to us, the management of disputes and inappropriate behaviour: messages (requests, complaints) sent to customer service; type of warning received by the user; date of receipt of the warning by the user; complaint from a user (content, reason, date and time).
Information related to location: we process your geolocation in real time, even when the app runs in the background.
Sensitive data: We do not collect sensitive data. Any sensitive personal data collected and/or processed by us will be done only with your explicit consent and never without your knowledge.
Processing that we carry out to execute pre-contractual measures and our General Conditions
We process your personal data in order to:
allow you to create an account on the website and app;
help you manage your account;
provide you with our services;
notify you of any event related to your account, from its creation to its deletion by email and notifications;
notify you when we update (add, modify, delete, etc.) our Terms and Conditions, the
Policy, and, more generally, our services and features by email and notifications;
answer your questions, requests, and complaints addressed to the support department by email and notifications.
Processing that we carry out based on our legitimate interests
This category of processing is based on our legitimate interests. In order to legally base a processing operation on legitimate interest, three cumulative conditions must be met:
the interest pursued must be legitimate (i.e. lawful, clearly and precisely determined, real and present);
the processing carried out must be necessary and;
the processing must not adversely affect the rights and interests of data subjects. In order to keep you fully informed, we detail below the processing operations and the corresponding legitimate interests. We have ensured that these processing operations do not infringe your fundamental rights and freedoms.
We process your personal data in order to:
present you, by emails and notifications, content, products, and information that may be of interest to you based on the content you view, as we have a legitimate interest in seeking the best possible user experience and improving our Website, app, services, and features, to personalize the experience for everyone.
offer you the opportunity, by emails and notifications, to participate in surveys (e.g. satisfaction, opinion, poll, etc.) because we have a legitimate interest in collecting feedback from our users to improve the website and app. You have the option to participate or not, without any consequences. Your answers are then processed on the basis of your consent.
allow other users to have access to certain information about you as we have a legitimate interest in building trust between users and between our users and us.
access and moderate content, messages and conversations because we have a legitimate interest in improving the security and quality of this service, ensuring compliance with our Terms and Conditions, detecting illegal, unsolicited content or malware, improving the functionality of the messaging system, resolving disputes between users, processing reports and complaints sent by users.
perform marketing statistics and analysis in order to:
understand how you use the website and app and
improve our website and app because we have a legitimate interest in seeking the best possible user experience and improving our website and app, and in personalizing the experience for everyone;
Length of time personal data is kept
We retain your personal data for the strict period of time necessary to fulfil the purpose of the processing concerned. Thus:
the data associated with your account is retained as long as you maintain your accountand until your account is deleted;
the data related to the management of complaints, disputes, and litigation are kept for the duration necessary to resolve the dispute and for the duration of any applicable statute of limitations;
the answers to surveys are kept for the time necessary for the survey and are then anonymized if they were not already;
Recipients to whom your data are transmitted
Rockup is committed to implementing and maintaining appropriate technical and organizational measures for the processing and security of personal data in accordance with Articles 32 to 34 of the GDPR in order to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. We pass on these obligations to our service providers and subcontractors.
Cookies
Rockup uses internet cookies to facilitate navigation throughout the website and to enhance thevisitor's experience. Your internet browser is likely to accept these cookies by default. However, you can refer to your browser’s help guide if you would like to reject or delete them from your system.
We may use both "analytic" cookies and "social" cookies on the website.
Cookies used by Rockup do not retrieve any personal information or any information from the visitor’s computer.
Contact
If you have any further questions about how Rockup collects and processes your personal data, please contact us via our Data Protection Officer at legal@rockup.com